Terms & Conditions

Control Engineering Technology Terms & Conditions.


Our Opening Times are:
8am to 5pm Monday - Friday

  1. We are reliant on the prompt return of old units to maintain a cost effective and efficient service to our customers. If old units are not returned to CET within 7 days we will charge customers for a new unit (at the current HRPC trade price).

  2. Items ordered are only refundable in the event that they are defective, not if they were incorrectly ordered for any reason, misdiagnosed or no longer required.

  3. Liability is restricted to repair and recondition or replacement of the item.

  4. This is a reconditioning / repair and exchange service, we are not a merchant.

  5. In the event that we send items out “up front”, the customer has the responsibility to return the old item within seven days of receipt of the item from us.

  6. Unless otherwise stated, all items repaired and reconditioned carry a 12 month warranty against faulty workmanship on our part. This does not include damage caused to parts supplied by mishandling or other faulty parts.

  7. Items are repaired and reconditioned on a “best endeavour” basis. Items found to be beyond economic repair and recondition will only be returned on receipt of the carriage charge.

  8. All items are despatched by courier. Items will normally arrive at the customers address before 17:30 the day following despatch. (Items despatched on Friday will arrive on Monday.)

  9. Items considered to be defective or incorrectly supplied must be notified to us within three days of receipt.

  10. All prices posted on this website are provided exclusive of VAT and Delivery and inclusive of VAT and Delivery. The Delivery charge is £8.00